Why Was My Payment Rejected?
Common Issues That Cause Payment Delays and How to Update Your Details for Successful Processing
Common reasons for deferred or rejected payments, include doesn't meet the minimum, incorrect banking information, payee not registered, or failure to fill out tax forms.
To update your direct deposit details, follow these steps:
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If prompted, select the appropriate account for your session.
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Go to the Statements tab and select Payment & Taxes.
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Choose the Payee whose payment and tax details you’d like to update, then click Open.
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Complete the form as instructed.
Note: If you are not automatically redirected to the correct page, click here and select the Payment & Taxes tab.