Why Was My Payment Rejected or Deferred?
Common Issues That Cause Payment Delays and How to Update Your Details for Successful Processing
Common reasons for deferred or rejected payments include payment doesn't meet the minimum, incorrect banking information, payee not registered, or failure to fill out tax forms.
To confirm your payee information and ensure it is up to date, please check out the relevant article for instructions.
If a payment was not completed and should be reissued, you may request for that payment to be reissued by submitting the relevant details for review here.
Note: Payments that do not meet the minimum distribution threshold will be subject to deferral and will remain credited to your account in the portal. The deferred amount will automatically be included in a future statement and payment once your balance exceeds the minimum distribution threshold.